Welcome to our FAQ section! We’ve compiled answers to the most common questions about our premium surfing gear, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our crew.
About Our Products
What types of wetsuits do you offer?
We specialize in premium wetsuits for all conditions and ages:
- Kids Wetsuits: Winter (4/3mm), Summer, and Shorty options
- Ladies Wetsuits: Winter (4/3mm), Summer, and Shorty styles
- Mens Wetsuits: Winter, Summer, Shorty, and Thermal Tops/Wetsuit Jackets
How do I choose the right wetsuit thickness?
Our wetsuits are designed for specific conditions:
- 4/3mm: Ideal for winter or colder waters
- Summer wetsuits: Lighter for warmer conditions
- Shorty wetsuits: Great for mild temperatures or quick sessions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide (excluding some remote areas and parts of Asia). Our water warriors span the globe!
What are my shipping options?
Choose what works best for your wave schedule:
- Standard Shipping ($12.95): DHL/FedEx – 10-15 days after dispatch (our recommended choice)
- Free Shipping: EMS – 15-25 days after dispatch (orders over $50)
How long does order processing take?
We quality-check every item before shipping. Orders typically process in 1-2 business days. You’ll receive tracking info via email once dispatched.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Not completely stoked with your purchase? Contact [email protected] to initiate your return.
Do you offer exchanges?
Yes! We want you to have gear that fits perfectly. Contact us within 15 days of delivery to arrange an exchange for size or style.
Account & Customer Service
How do I contact customer service?
Our crew is ready to help at [email protected]. We typically respond within 24 hours.
Do I need an account to order?
No account needed for checkout, but creating one lets you track orders and save preferences for faster future purchases.
Product Care
How should I care for my wetsuit?
To maximize your wetsuit’s life:
- Rinse with fresh water after each use
- Dry inside out, away from direct sunlight
- Store flat or hanging on wide hangers
- Use wetsuit shampoo occasionally
Still have questions? The Premium Surf Shop crew is always here to help you catch your perfect wave. Email us at [email protected] or visit our store at 4114 Fidler Drive, San Antonio, US 78227.
See you in the lineup!