At Premium Surf Shop, we want you to be stoked about your purchase. If your gear isn’t working out, we’ll help you return or exchange it – no wipeouts here!

Key Points:

  • ✅ 15-day return window from delivery date
  • 🌊 Items must be unused with original tags
  • 📦 Free return shipping for defective items
  • 💸 Refunds processed within 5 business days

Our Return Policy

You can return most items within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original tags must be attached
  • Proof of purchase required

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • ❌ Custom wetsuits (special sizing/colors)
  • ❌ Opened accessories (like neoprene hoods or gloves)
  • ❌ Paddle Board Packages (due to shipping costs)

How to Return or Exchange

Step 1: Request Authorization

Email our customer service at [email protected] with:

  • Your order number
  • Item(s) you want to return/exchange
  • Reason for return

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Premium Surf Shop team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).
Item name: [Product Name]
Size: [Size if applicable]
Reason for return: [Reason]

Please advise next steps.

Best,
[Your Name]
[Your Email]

Step 2: Package Your Item

Once approved, securely package your item in the original packaging if possible. Include:

  • The item with all original tags
  • A copy of your order confirmation
  • The RMA number we provide

Step 3: Ship It Back

Send your return to:

Premium Surf Shop Returns
4114 Fidler Drive
San Antonio, TX 78227
USA

Return Shipping Costs:

  • For exchanges or size changes: We’ll cover return shipping
  • For standard returns: Customer pays return shipping (original shipping fees non-refundable)
  • For defective items: We provide prepaid return label

Refund Information

Once we receive and inspect your return:

  • Refunds processed within 5 business days
  • Original payment method will be credited
  • PayPal payments refunded to PayPal account
  • Credit card refunds appear in 1-2 billing cycles

Exchanges

Want a different size or color? No problem!

  1. Follow the return process above
  2. Clearly note you want an exchange
  3. Specify the new item/size in your email
  4. We’ll ship your new item once we receive the return

Pro Tip:

Check our sizing charts carefully before ordering – especially for Kids Wetsuits and Thermal Wetsuits where fit is crucial for performance!

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Refunds will be in USD and may vary based on exchange rates

Questions? Paddle over to [email protected] – we’re happy to help!

Now get back to catching those waves with confidence! 🤙