Welcome to Premium Surf Shop – your ultimate destination for premium wetsuits and surf gear! We’re stoked you’re here and want to make sure you’re completely stoked with your purchase. Below you’ll find all the details about our shipping and returns policies so you can shop with confidence.

🏄‍♂️ Pro Tip: Check our sizing charts carefully before ordering – especially for Kids Wetsuits and Thermal Wetsuits where fit is crucial for performance!

Shipping Information

Order Processing

We work hard to get your gear to you as fast as the waves come in:

  • Order processing time: 1-2 business days
  • We ship worldwide (excluding some remote areas and parts of Asia)

Shipping Options

Choose the shipping method that works best for you:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery time: 10-15 business days after shipment

2. Free Shipping

  • Carrier: EMS
  • Cost: FREE for orders over $50
  • Delivery time: 15-25 business days after shipment

🌊 Note for International Customers: You may be responsible for any customs duties or taxes imposed by your country. These fees are not included in the order total.

Returns & Exchanges

At Premium Surf Shop, we want you to be completely satisfied with your purchase. If your gear isn’t working out, we’ll help you return or exchange it – no wipeouts here!

Key Points:

  • ✅ 15-day return window from delivery date
  • 🌊 Items must be unused with original tags
  • 📦 Free return shipping for defective items
  • 💸 Refunds processed within 5 business days

Our Return Policy

You can return most items within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original tags must be attached
  • Proof of purchase required

❌ Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Custom wetsuits (special sizing/colors)
  • Opened accessories (like neoprene hoods or gloves)
  • Paddle Board Packages (due to shipping costs)

How to Return or Exchange

Step 1: Request Authorization

Email our customer service at [email protected] with:

  • Your order number
  • Item(s) you want to return/exchange
  • Reason for return

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Premium Surf Shop team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item name: [Product Name]
Size: [Size if applicable]
Reason for return: [Reason]

Please advise next steps.

Best,
[Your Name]
[Your Email]

Step 2: Package Your Item

Once approved, securely package your item in the original packaging if possible. Include:

  • The item with all original tags
  • A copy of your order confirmation
  • The RMA number we provide

Step 3: Ship It Back

Send your return to:

Premium Surf Shop Returns
4114 Fidler Drive
San Antonio, TX 78227
USA

Return Shipping Costs

  • For exchanges or size changes: We’ll cover return shipping
  • For standard returns: Customer pays return shipping (original shipping fees non-refundable)
  • For defective items: We provide prepaid return label

💸 Refund Information

Once we receive and inspect your return:

  • Refunds processed within 5 business days
  • Original payment method will be credited
  • PayPal payments refunded to PayPal account
  • Credit card refunds appear in 1-2 billing cycles

Exchanges

Want a different size or color? No problem!

  • Follow the return process above
  • Clearly note you want an exchange
  • Specify the new item/size in your email
  • We’ll ship your new item once we receive the return

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Refunds will be in USD and may vary based on exchange rates

❓ Questions?

Paddle over to [email protected] – we’re happy to help!

Now get back to catching those waves with confidence! 🤙